When you enter your details on our website you are providing us with your personal information. (For example, during site registration or a request for services or via documents such as a reservation form.)
We also may receive information about you from third parties such as our related companies, credit reporting agencies or your representatives.
How we use your personal information
Your personal information may be used to:
- Identify you and to assist you to subscribe to our services more easily;
- Provide the services you require;
- Administer and manage those services, including charging, billing and collection;
- Gain an understanding of your information and communication needs in order for us to provide you with tailored services to better meet your needs;
- Inform you of ways the services provided to you could be improved;
- Conduct appropriate checks for credit-worthiness and for fraud;
- Research and develop our services and also develop our business systems and infrastructure, including testing and upgrading of these systems.
Your personal information may also be collected to promote and market other services which we consider may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to send you marketing or promotional material via an opt-in mechanism.
You may also notify us at any time that you do not wish to receive marketing or promotional material by calling us on 0845 351 0357 or by using our unsubscribe service.
Our website documents other information as well. This information is used to improve the structure and performance of this site to provide visitors with improved service. When a page is requested from our server, we record the time, date and URL of the request, along with information on which browser you are using.
When we disclose your personal information
For the purposes set out above we may disclose your personal information to organizations outside Mycarhire. Where appropriate, these disclosures are subject to privacy and confidentiality protections. The organizations to which we usually disclose information include:
- Your authorized representatives, credit-reporting and fraud-checking agencies, our professional advisers, including our accountants, auditors and lawyers, government and regulatory authorities and other organizations, as required or authorized by law.
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please send us an email using the Contact Us page.
Security of your information
We take reasonable steps to ensure that your personal information is stored securely. Transmissions sent to or from our websites are routinely monitored for quality control and systems administration. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorized access, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security.
Credit card information is among the most important data we collect. MyCarHire operates secure servers to minimize the risk of unauthorized use of such information. Credit card information that is transmitted via our secure servers is encrypted in accordance with the highest standards. In addition, MyCarHire is working with Retail Decisions which is a solid solution for payment card fraud. For obvious reasons, please do not send credit card information through unsecured email and only through secured areas of our website which are indicted with an "s" after the http in the URL or the symbol of a lock at the lower left hand side of the page.
It is prohibited to use any device, software or routine, directly or indirectly, to interfere or attempt to interfere with the proper working of this web site, any activity being conducted on this site or to place any undo load or stress upon our systems. We monitor access to the site for data scrapers and automated access of information and we will block processes engaging in these activities.
How to contact us
If you have any questions in relation to privacy, please contact us at 0845 351 0357 between 08.00 am and 20.00 pm, Monday to Friday. Otherwise use the details listed on the Contact Us page to send your questions and comments via email.